As concerns about the coronavirus continue to grow, we want to keep you informed about the measures The Hearing Place is taking to safeguard our patients’ and employees’ health and safety, as well as manage business operations in the event of a local epidemic.
Your safety is always our number one priority!
We continue to educate our staff on preventative strategies, like washing hands regularly, sanitizing surfaces and frequently-contacted areas of the office, and staying home if they are sick. We have infection control policies in place as part of our already-established clinic operations. In-office appointments are being scheduled when necessary but telehealth and maintenance drop-offs are the preferred appointment method. The number of appointments in a day has been decreased to and spaced out to allow for thorough cleaning between each appointment and to ensure patients will not have to wait with others in the waiting area. We are also requiring that all patients and all staff wear masks.
For the time being, cancellation fees are waived for patients canceling appointments same-day due to illness or concern of exposure – however, as always, we ask you to give us as much notice as possible.
In an effort to keep inter-patient contact to a minimum, you may also hear from us regarding rescheduling your appointment to an earlier or later time on the same day. We appreciate your understanding and willingness to work with us as we strive to protect both you and our staff.
There are some important steps that you can take as well:
- Wash your hands thoroughly, as often as you can
- Avoid contact with those who are sick
- Avoid touching your face
- Covering your cough or sneezes with a tissue
For more information, see the main disease management page from the CDC.
We value your patronage and will do all that we can to keep our office clean and accessible during this season.
-Dr. Brittany Mathisen
And the staff at The Hearing Place